Customer Complaint for Zodiac Redox Probe: Follow-up and Resolution Underway by Technical Service

Client:
Hello, I purchased a replacement redox probe for Zodiac with reference W013047. The reference number of my order is SXNDNDNVE. I filed a complaint on your website regarding the reliability of the received probe. To this day, I still haven't received a response from you. I am awaiting your reply.

Technical Advisor:
Hello, we apologize for the delay in responding to your complaint. We will immediately investigate the issue you encountered with the purchased redox probe. Thank you for your patience, and we will contact you very soon with a solution.

Client:
Thank you for your prompt response. I am looking forward to receiving a solution to my problem.

Technical Advisor:
Thank you for your understanding. We are doing our best to resolve your problem as soon as possible. You can check the status of your complaint by following this link: https://www.our-website.com/complaints