Delivery problem resolution: Collection point not defined for postal code 13122.

Client:

Unable to set a pickup point for postal code 13122 ???

Technical Advisor:

Hello

One moment, let me check.

Have you selected: FR Colissimo PP ?

Client:

Yes, it's the default option suggested.

Technical Advisor:

Do you see this screen?

Client:

No, I have a map of France with a red dot in the center marked 24612.

Technical Advisor:

Type in 13122 in the search.

Client:

Done, it suggests Provence Alpes Cote d'Azur, and when I click on this suggestion, nothing happens anymore.

Technical Advisor:

Ok, choose Home Delivery and then I will change it to a pickup point. The closest one to you is FR Colissimo PP ROUTE DE BERRE 5127, VENTABREN 13122. Is that suitable for you?

Client:

The address is fine, what is a boutique?

Technical Advisor:

Yes, it's a boutique. Its name is La Table de la Fontaine.

Client:

Home is not offered in the delivery mode. Ok, I understand.