Exchanges between customers and technical advisors on pool probe calibration and delivery issues.

Contact: On the product label it says 475mV and the calibration kit says 468mV.

Technical Advisor: Hello, we also have the 475 mV: https://sonde-ph-redox-piscine.fr/solution-%C3%A9talonnage-tampon-piscine/1645-kit-d-%C3%A9talonnage-redox-475-mv.html

Contact: I want to make sure I have the 468mV.

Technical Advisor: OK, it's a photo error! It is indeed the 468 mV: https://sonde-ph-redox-piscine.fr/solution-%C3%A9talonnage-tampon-piscine/2850-kit-d-%C3%A9talonnage-redox-468-mv.html
Technical Advisor: Thank you, I will correct that!

Contact: Ok, thank you.
Contact: Hello, I am very unhappy with the delivery time of my order.

Technical Advisor: Hello, I will find out. I will send you an email.

Contact: The shipment was supposed to be for 3 euros with a relay point and in the end I paid 10 euros and it was sent by Colissimo and I still haven't received anything.
Contact: I still haven't received a response.

Technical Advisor: I just sent it to you!

Contact: Then don't indicate that there is the option of sending it to a relay point.
Contact: Your email is useless.
Contact: It's been 4 days, I should have already received it.

Technical Advisor: No, it was sent on the 15th after 12 PM, so it was sent on the 16th+. +4 business days, so theoretically tomorrow.

Contact: I will not order anymore.

Technical Advisor: Have a nice day.

Contact: Colissimo says that the delivery is scheduled for Wednesday, the deadlines are not being met.

Technical Advisor: Yes, that sometimes happens, less than 3% of the cases. Sorry.