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90 articles
Looking for the pH measurement probe for EMEC dosing pumps in Peru.
Published : 03/10/2023 | Categories : Questions about RedOX probesA customer from Lima, Peru, contacts a technical advisor because they cannot find the pH probe for the EMEC AMSPH 0720 dosing pumps in their country. The customer provides images of the probe [...]
Customer Complaint for Zodiac Redox Probe: Follow-up and Resolution Underway by
Published : 03/10/2023 | Categories : Questions about RedOX probesA customer expressed their dissatisfaction regarding the reliability of a Zodiac redox probe with reference W013047 that they purchased, mentioning that they did not receive a response to their [...]
Resolving Customer's Order Issue: A Dialogue between Technical Support and Clien
Published : 03/10/2023 | Categories : Questions about RedOX probesThe article titled "Technical Assistance Dialogue" discusses a conversation between a customer and a service agent. The customer, Gianluca De Rosa, is experiencing issues with his order and is [...]
Identification and Correct Use of REDOX and pH Probes: Guide and Tips
Published : 02/10/2023 | Categories : Questions about RedOX probesA customer inquires about probe reference 00.043.044, asking if it is used to measure the REDOX rate or the pH rate. The technical advisor confirms that it is for pH. The customer then asks if [...]
Troubleshooting Payment Issues: How to Resolve Common Online Checkout Problems
Published : 02/10/2023 | Categories : Questions about RedOX probesA client encountered an issue while making an order online. The payment option was unavailable, preventing the completion of the order. The client was asked to ensure a payment method was [...]
Problem with pH probe attachment after cleaning: technician's advice.
Published : 02/10/2023 | Categories : Questions about RedOX probesThe article presents a conversation between a customer and a technical advisor. The customer is experiencing a problem with their pH probe after cleaning: it does not stay in place when they [...]
Replacement Guide for Avady Controllers Probes: Prim PH Evol and ChloriProtect
Published : 02/10/2023 | Categories : Questions about RedOX probesThe customer wants to replace their probes for the Avady Prim ph evol regulator, type 21BB9889, and ChloriProtect Rx, type 21D1TV4P. The technical advisor suggests two links for purchasing the [...]
PH Probe Calibration Issue INTP 5210 Pentair: Urgent Replacement Request
Published : 02/10/2023 | Categories : Questions about RedOX probesPatrick PENAUILL has encountered a problem with his new reference PH probe, INTP 5210 for Pentair, ordered on July 17th (order YXVOZRUWM / invoice FA009287). Despite several attempts, the probe [...]