Understanding Product EQUI2-1582: A Customer Service Interaction

Client:
Is this product EQUI2-1582 a kit? Or just a probe?

Agent:
Hello

It's just a probe.

Client:
Ok thanks. I think I may be asking about the wrong product. It’s an orp kit I require…that’s different to redox isn’t?

Agent:
Please provide your e-mail. I need to check what is included in the kit.

No, ORP is redox.

Client:
email@email.com

Agent:
Thanks

Client:
Thanks again Olivier