Resolving Customer's Order Issue: A Dialogue between Technical Support and Client

Technical Assistance Dialogue

Contact: I have not received my order yet.

Agent: Good morning

Contact: Hi, I placed an order on August 10th but I registered with the wrong email.

Contact: So, I don't know anything about my order.

Agent: Yes, all our orders have been shipped. Give me your name, I will check your order and send you an email tomorrow morning.

Contact: Gianluca De Rosa

Agent: Thank you

Contact: I made a mistake with the email, so I won't receive messages on that one.

Contact: The correct email is email@email.com

Contact: The wrong email is email@email.com

Agent: I will use the email you used for your order.

Contact: The email I used for the order is wrong, so I don't get any news. Can you reply to this one? email@email.com

Agent: Ok

Agent: You're welcome, don't hesitate to contact us again! Have a good day.

Contact: Have a good day.

Agent: Have a good day.